I ordered a roomful of top down matchstick shades a little over 3 years ago from SelectBlinds. Within months they began falling apart.
My mistake, I waited until just past their lifetime warranty (3 years!!!!!-who knew that was a lifetime???) to call and let them know that I now had every one of my 9 blinds inoperable, slats falling the the floor, mechanisms broken-literal blind suicide. It looks like we are living in a ghetto. They admitted I had received defective blinds, but offered only a 50% discount, which would have amounted to only a 20% discount over what I paid 3 years ago. While all 3 people I spoke with were pleasant it became clear that they had no intention of offering anything further-like replacing admittedly DEFECTIVE product!
The supervisor would not speak to me. I'm really upset and disappointed that this company would have so little respect for their product and their customers to not replace this defective product. BTW-this is a household of 2 adults (no pets), we operate these blinds 2x a day. Not exactly heavy use!!!
If anyone needs further proof - see pics attached. If you need another vendor for blinds, try blindsanddrapery.com. I have similar blinds from them that are 12 years old. Not ONE problem.
I will be replacing the trash I received from SB with their blinds. A costly lesson learned.
Product or Service Mentioned: Select Blinds Blinds.
Monetary Loss: $875.