Select Blinds

I called last month and spoke with a representative regarding the incorrect measurement that was given. I was told to call in when I receive the blinds, and then the old one replace without cost.

I called in and spoke to another representative, and was told that I would have to pay additional money.

I explain to him what the other representative had told me that there would not be a cost. The representative became rude and said what makes you think that adding more material to your order make you not have to pay more. I then asked for a manager, and was refused.

He put me on Hold then came back and said that he spoke to a manager and my claim was denied to have the blinds replace free.

I relied on your customer service to give me correct information and I will we leaving and negative review. I paid the 64.00 but I want it back due to the information that I was giving.

Linda Hoof

503 730 ****

Sent from my iPhone

Sent from my iPhone

I ordered 6 sets of blackout blinds that arrived on 4/13. We began to install the blinds and saw that their width was too small and they didn't fill the windows.

We measured them and every set was shorter than we ordered, by at least 1/4 inch, and for some, it was more than that. We ordered blackout blinds specifically so that they would block light coming in to support a serious medical condition my husband has. We measured the blinds according to the directions on their website and were very upset that they were cut wrong. We reached out to the business on 4/16 and submitted the information to them showing the mistake.

They replied to us on 4/17 and rejected our claim saying they were made correctly according to them. They told us they subtract a certain amount from our measurements when they manufacture them, so they were made correctly. I do NOT see anywhere on their site or especially in their measuring directions that they SUBTRACT anything off our measurements when they manufacture them. If we knew that ahead of time, we would have known they would NOT fill the windows completely and we'd end up with light leaking through, which is unacceptable for what we expected to receive and need for my husbands' medical condition.

I contacted them again on 4/18 by phone and no one picked up. I was directed to a text message, which no one ever responded to (attached). I then went back onto the website to chat with an agent who cut me off and told me to basically take a hike. It was impossible to get proper customer support on this.

We want a refund so we can purchase blinds from another vendor that will actually be what we need. We used up our whole budget on these blinds and they are no good to us. It's VERY deceiving to do business this way. Their Return/90-day guarantee policy is very clear as well (https://www.selectblinds.com/satisfaction-guarantee.html) about replacing products that are not made to "the same size and specifications you ordered".

This is fraud. They have refund and return policies stated on their website that they do not abide by!

So bought some solar shades 3% that have an app for your pad or phone-works great. Then bought some blackout (cassette) type roller shades and these were junk.

No app to use, just a *** remote. Blinds are a nightmare to try to program, won't hold the program, very poorly made, one roller fell out of the cassette and ruined my wood casing. Think they would do anything? NO WAY.

No replacement, not return, no field service-nothing. I am out $1000 for garbage. Customer service just gives you lip service when you have a problem.

Their people are pretty useless and ill trained. I will never buy anything from this company again.

I spent 2k on Premium shades. After 2 days of use they began to fall apart.

I sent pictures to the company. They stated this is normal for the natural grass shades. I sent more pictures as the blinds continued to fray, strings coming out all over, and bending on the sides. They got worse and worse within just one week.

The company still denied anything was wrong. Natural shades that are 2K should not do this. I have expierence. Furthermore the sample does not have fraying, so why do the blinds after minimal use.

It is sad they don't stand behind thier product and are deceitful to customers on the quality they are buying. I have side by side photos to show proof of the qauility issues.

I purchased blinds 7 months ago. We use them low to normal usage.

Maybe once a day. One of the blinds is a Classic Cordless Blackout Shade. When I push it up, one end of it simply falls down. The shade stays diagonally.

I filed a warranty claim and sent pictures. The warranty claim was denied and they asked for me to send videos. Wow! OK, I took videos and tried uploading.

The maximum limit for a video file upload is 4mb. Try making a video that's more than 1 second long in that file size. Anyway, I uploaded the video to google photos and sent a link. I also replied by email with the video.

They denied the claim again saying "The materials and documentation were not enough for us to move forward with approval.".

I want to know what moron runs their customer service.

For all to see, I am uploading a video with the performance of a 7 month old shade from Select Blinds. Shame.